Vacation rentals are open again in Flagler COunty. Know the facts before you book!


We are proud to announce that on Thursday, May 21, 2020 Governor DeSantis approved Flagler County's "VACATION RENTALS SAFETY PLAN" which allows vacation rental properties to reopen and invite guests to come and enjoy our "little slice of paradise".

On behalf of the entire Cinnamon Beach House family, we’re reaching out to assure you that your safety and well-being remain our top priority even in these times of uncertainty surrounding travel and vacation stays.
We understand that many of our guests may be experiencing stress given the rapidly changing information on travel restrictions, closures, various models vs. data, and cancelled or postponed public events. We want you to know that we are monitoring the COVID-19 situation closely, and are listening carefully to the questions and concerns we receive from guests such as yourself as well as staying current with federal, state and local information, guidance and suggestions. Our hearts go out to those who are affected by the events surrounding COVID-19.

We would like to share a few Flagler County updates and actions we’re taking.

VACATION RENTAL RESTRICTIONS AND/OR LIMITATIONS
*Ten (10) person occupancy cap for ALL Vacation Rental Properties, regardless of size or number of bedrooms.

*Reservations from International Travelers shall not be accepted at any Vacation Rental Property.

*Self-quarantining required for fourteen (14) days for any of the following visitors:

Any guest that has been on a cruise within fourteen (14) days of booking.

Any guest that has been out of the continental United States within fourteen (14) days of booking.
Quarantine Orders for New York Tri-State and State of Louisiana Travelers - anyone traveling from
the New York tri-state area (New York, New Jersey or Connecticut) or the State of Louisiana
are subject to a mandatory 14-day self-quarantine and reporting requirements.


HOUSEKEEPING AND LAUNDRY
At the Cinnamon Beach House providing a safe and clean environment for our guests is always our top priority – that is even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease while enjoying your vacation stay at our beach house. During your stay, our home is “Your Home Away from Home.”

We are maintaining our existing high standards of cleanliness and providing additional COVID-19 guidance to our housekeeping staff about proper disinfection techniques consistent with both CDC and DBPR published guidelines. All spaces are thoroughly cleaned with a focus on disinfecting “high-touch” surfaces.

Housekeeping will be washing and drying all linens, towels, etc. at the highest temperatures suggested by the manufacturer.

Housekeeping will continue to use only EPA-approved cleaners and disinfectants while cleaning our home.

Lastly, our housekeeping staff are also encouraged to pay extra attention to self-protection through CDC “best-practices” guidelines like thoroughly washing hands, limit touching eyes, nose and mouth; safe distancing and when necessary wearing face masks and/or gloves.

If any of our staff show signs of illness, high temperatures or reports coming into contact with someone who is suspected of having COVID-19, they will not be permitted to work.

SOCIAL DISTANCING THROUGH CONTACTLESS CHECK-INS AND CHECK-OUTS
Fortunately, the Cinnamon Beach House is equipped with a keyless entry, which allows guests full access to our beach house without the need of personal interaction with our staff to facilitate the check-in and/or the check-out process.

MAINTENANCE AND REPAIR ISSUES
Maintenance requests from guests during their vacation stay are being evaluated based on the urgency of the need. Non-emergency maintenance items will be addressed after guest check-outs. For anything else that requires immediate attention during a stay, guests will be encouraged to vacate the property or remain in a separate room while the repair is tended to.

ADDITIONAL GUEST SAFETY
Please know, our guests can expect the highest quality care and attention to detail today, tomorrow and every day! As always, please use your own vigilance toward good hygienic practices in concert with our cleaning standards are the best defense against this virus or any other. While we’re sure you’ve seen the CDC guidelines relative to best practices at this time, please revisit this link regularly for updates and any new guidance from the CDC: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html

BOOKING AND CANCELLATION POLICIES – EXCLUSIVE OF AirBnB RESERVATIONS*
Existing Summer/Fall 2020 Reservations (May – October): Cinnamon Beach amenities are open as well as beach access, local restaurants, shops and other businesses are open.

Guests with existing reservations who have any questions or concerns regarding cancellation policies should contact us at: cinnamonbeachhouse@gmail.com or by calling 480-788-1213 .

We ask that if you have determined you will not be able to travel for your vacation stay to please contact us as soon as possible.

Our Current Updated COVID-19 reservation policies:

Arrival “Check-ins” May 23 – June 27, 2020:
New reservation for the Cinnamon Beach House will have the ability to cancel prior to 14-days before arrival. Guests choosing to cancel their vacation stay during this time can receive a 100% travel credit* to use on a future vacation stay within one year of their original “check-in” date, no refund options will be available. Reservations cancelled after the 14-day deadline will be subject to our standard cancellation policy as noted in your rental agreement.

Arrival “Check-ins” June 27 – July 31, 2020:
New reservation for the Cinnamon Beach House will have the ability to cancel prior to 21-days before arrival. Guests choosing to cancel their vacation stay during this time can receive a 100% travel credit* to use on a future vacation stay within one year of their original “check-in” date, no refund options will be available. Reservations cancelled after the 21-day deadline will be subject to our standard cancellation policy as noted in your rental agreement.

Arrival “Check-ins” beginning August 1, 2020:
Our standard cancellation policy remains in effect for all reservations arriving beginning August 1, 2020.

• For AirBnB Reservations, guests will deal directly with AirBnB as we do not receive any funds from AirBnB until after the Guest has checked-in to our home.

Special Terms for Cancellations with Credits:
Credit may be applied to a vacation stay reservation with an arrival date up to one (1) year after original reservation “check-in” date. All credits should be applied to a rescheduled reservation no later than December 31, 2020, after this time the credit amount if forfeited. All rescheduled vacation stay reservations are considered non-refundable, no matter the cause, even if those dates are re-rented by property owner. Credits are non-transferable. After dates are rescheduled no further date changes may be made.

We understand the need for increased flexibility with travel planning currently, which is why we’re offering a 72-hour grace period for all vacation stay reservations. If a guest books a vacation stay at the Cinnamon Beach House and the uncertainty of the ever-evolving circumstances prevents them from coming, those guests may cancel the vacation stay reservation without penalty up to 72-hours after the original date reservations was made.

For additional information or guidance: https://www.visitflagler.com/vacation-rental-reopening/

“Be calm. Be clean. Be healthy.”

Thank you,

John & Cindy Hughes
Owners – The Cinnamon Beach House “Your Home Away from Home”
Palm Coast, Florida – Open and ready for our cherished vacationing guests.